In order to diagnose and analyze issues you report to us, we often ask you to provide further information about your Teamscale installation, configuration, etc. 


The most convenient way for you to provide this information is to export a support request zip directly from Teamscale. In order to do so, just click on the question mark in the top right corner of the browser window and select "Create Support Request".



This will open a dialog where you can provide additional information, e.g. the name of the project the issue occurred in.



When done, click on "Save Request". This will download a Zip file to your computer containing your description, log files, and some general information about your Teamscale instance. Feel free to have a look inside if you are interested in what exactly is contained.


In any case, Teamscale does *not* automatically transmit any data to us, so please send the downloaded file to support@teamscale.com.